The current customer survey with a top index value of 1.67 is both a vital trend indicator and an important guide for WILD.

This is clearly an upwards trend. As far as customer satisfaction is concerned, this most recent result is the best WILD has seen in the last four years. “In almost all areas, those participating in the survey mentioned a significant improvement in cooperation and gave us only a ‘very good’ or ‘good’ ratings. We have been very convincing in particular regarding delivery reliability and flexibility, which represent an indispensable advantage for our customers especially in difficult times”, concludes CEO Dr. Josef Hackl. This positive feedback can be attributed to the implementation of numerous measures in the area of smart production and to optimisations in supply chain management, where particular focus was placed on the development of the Vendor Managed Inventory. Moreover, WILD now relies on a rolling order system instead of annual purchase quotas.

The fact that WILD has reached an average rating of 1.67 in the disciplines of flexibility, quality, price/benefit, handling of complaints and delivery reliability can also be attributed to the constant improvement of the company itself. “The new Service Roadmap has proven an effective tool in meeting the market requirements even more broadly and quickly. The reaction of our customers to this service landscape has been very positive, since the established Technology Roadmap already delivers the thematic principles. These services are often implemented by the employees of WILD in collaboration with our WIN network partners”, Dr. Josef Hackl explains. The combination of these three components secures competitive advantages for the customers with respect to time, cost, and product features.

“We will continue working on a daily basis to provide the best possible support to our customers. We already have a series of new ideas in the pipeline. We wish to thank all those who have given us important food for thought with their honest feedback”, adds Hackl.