A real leap in quality.

Robust. Valid. Reproducible. The WILD Group‘s own quality service package guarantees stable processes from development to serial production.

Be it in medical products or laser assemblies – the quality level on the market is constantly rising. But how can you reconcile the desire for zero-defect quality with economic considerations that do not justify 100% verification of every detail during manufacturing? To manage these requirements, WILD has put together a sophisticated quality service package that guarantees a stable and more secure production.

”This helps us significantly reduce the risk of complaints in every step“, stresses Head of Quality Management Emmerich Kriegl. “At the beginning, the coordination work is slightly  more complex. But when we start looking into certain quality characteristics and deliberately examine a process as to its weaknesses, we very often identify improvement possibilities that ensure greater stability. As a matter of fact, we often help our customers achieve a genuine leap in quality.”

The package is based on an in-depth Failure Modes and Effects Analysis (FMEA). “This is essentially a mathematical model. When an area sounds the alarm, we introduce further measures for quality assurance”, explains Kriegl. In the process, WILD can also devise a quality assurance concept that also includes efficient assembly and control instructions.

After the FMEA, a process validation will always follow when there is no possibility to fully verify a critical process output for the product’s function as part of the company‘s added value. “For this reason, we ensure an adequate specification, define clear process limits and deliver objective proof of the stability of the processes”, Kriegl emphasises.

This process validation is carried out in three stages: The installation qualification ensures the proper implementation of the process environment. “Subsequently, we use operation qualification to explore the limits by carrying out various tests within and outside the specification limits. This allows us to precisely define the suitable process parameters,” adds Kriegl. In performance qualification, the company ultimately furnishes statistical proof that the process works in a stable manner within the predetermined limits. “All in all, this
package provides our customers with compliant processes, including the necessary documentation. Moreover, we speak the same language, which is based on objective documents and thus defines a common level,” says Kriegl, who also draws on the knowledge of network partners for the implementation of these Q-measures.